Liberty E-Care

Pioneering in after sales support for Electric Vehicles

As more and more Electric Vehicles populate our roads, this will create a demand for service and support from properly trained, highly skilled engineers equipped with new and unique diagnostic tools; experience in safe intervention for high voltage systems and access to the right parts to affect quality repairs.

Liberty E-Care has been created to meet such a demand, and to be able to provide independent, qualified advice to third parties with an interest in this emerging sector of the automotive industry (Leasing and Rental companies, finance houses etc.). The Liberty E-Care team can provide a host of background information on the impact of charging types and cycles on battery life; the effect of temperature on vehicle performance; cost of replacement parts; likely failure issues; repair costs and times, conversion programmes, and residual vehicle values.

The Liberty E-Care team was created from the merger of the Liberty Electric Car support team and the Modec Service operation, which collectively had over 250 electric vehicles in the market across Europe. The combined team has over 200 man years of experience in automotive engineering, and 70 man years specifically in the EV sector. This unmatched level of knowledge and experience equips the team to supply the very highest level of service and support for all types of Electric Vehicles.

The Liberty E-Care team is supported by the Liberty E-Tech team, probably the worlds leading Electric Vehicle drive train development business, which provides in depth support, analysis and testing when required.

Liberty E-Care has recently launched a membership support programme called “The Club”. For an annual membership fee, the owner of an electric vehicle can access our highly skilled operators via a telephone hotline, receive software updates as and when required, and, in the case of an intervention, avoid paying a call out fee. The Liberty E-Care team is field based and thus intervention takes place at the owner’s location reducing down time.

For more information, please contact Malcolm Constable (malcolm.constable@liberty-ecars.com)